Legal

Refund Policy

Last updated: June 19, 2026

Template notice. This document is a starting point written for OfficialPath’s service model. Correctional communications are heavily regulated and vary by facility and state — have it reviewed and adapted by qualified legal counsel before you rely on it.

OfficialPath is built around a simple promise: you reserve a number first, and delivery billing starts only after activation works. This Refund Policy explains how the one-time setup fee and the monthly delivery plan are handled.

1. Setup fee

The one-time number reservation and setup fee (currently $4.99) reserves an assigned number and prepares activation. If a route cannot be activated for reasons outside your control — for example, the facility does not permit the channel — the setup fee can be credited or refunded. Contact support@officialpath.com.

2. Delivery billing starts after activation

The monthly Verified TextBridge plan begins only after the route reaches active status and the first verified exchange succeeds.
You are never charged a monthly delivery plan for a route that has not been activated.

3. Pauses and blocks

If a route later pauses or is blocked, we keep the assigned number reserved and pause delivery billing automatically. You are not charged a delivery plan for time the route is unavailable.

4. Companion and Legal + Learning

Family Companion and standalone Legal + Learning are billed on the day you subscribe and renew monthly. You can cancel anytime; cancellation stops future renewals and is not pro-rated for the current period unless required by law.

5. How to request a refund

Email support@officialpath.com with your account email and a short description. We review requests promptly and process approved refunds to your original payment method through our processor, Stripe.